Recurring Dog Walking
Reservations – must be auto-scheduled for recurring weekdays & paid by the 1st of the month.
Cancellations – must be received by 7pm the night prior to receive full credit towards future services. Cancellations received after 7pm will charged for 100% of services.
A La Carte Visits
Reservations – less than a full 2 days’ notice will be subject to a surcharge of $10 per visit.
Cancellations – less than a full 2 days’ notice will be charged for 100% of services booked
Reservations – minimum of 3 visits per day for dogs. Minimum of 1 visit every 24 hours for cats. Less than a full 7 days’ notice will be subject to a surcharge of $5 per visit.
Cancellations – less than a full 7 days’ notice will be charged for 100% of services booked.
In-your-home Overnights & Vacation Visits
In order to inform our team that you’ve arrived home to your pets safe and sound, please contact us when you arrive home by commenting on your most recent journal, calling or texting (571) 730-7730, or contacting us via email. If you don’t let us know you arrived home we will show up for when your next visit would have been scheduled. You will be charged for this visit.
Add $10 per visit on all services that fall on these holidays. Holiday Cancellations – less than a full 7 days’ notice will be charged for 100% of services booked including recurring dog walking services. New Year’s Eve, New Years Day, Valentine’s Day, Easter, Memorial Day, Independence Day,
Labor Day, Thanksgiving, Day After Thanksgiving, Christmas Eve & Christmas Day.
Special booking reservation, cancellation and deposit policies may apply.
Meet & Greets
Once you’ve set up your pet profile, you can request a Meet & Greet! Our care is customized to each pets’ needs, so we conduct a Meet & Greet with any new pet prior to the first day of service.
Meet & Greets are usually 30-45 minutes and are attended by your Primary Caregiver and a PrezPets Manager. They’ll come to your house to meet you and your pets, review your pet’s’ care instructions, and answer any questions. They will also review how to schedule services, contact your caregiver, and manage your pet’s schedule and care instructions in the pet portal. After we meet you’re free to book services through our pet portal anytime!
Scheduled a minimum of seven days in advance prior to the first day of service. Meet & Greets are $25.
Keys & Lockboxes
- Lockbox – $20
- Key pick up or drop off – $15
- Emergency key pick up or drop off – $30
We aim to have all client keys secured in a lockbox on-site at your home in a hidden location. We can bring a lockbox to your home and program it for you or your family can provide us with a lockbox and its code. Once you purchase the lockbox it is yours to keep!
If you do not want a lockbox on-site, we will require three copies of your keys to keep on file with us.
Checks and credit cards accepted. Credit cards saved on file will auto-charge on the invoice due date. Recurring mid-day dog walking is due on the 1st of the month. All other payments are due 14 days prior to first day of service. No refunds.